Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
At Kitchore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, your item should:
- Be unused or only lightly handled
- Be in its original packaging whenever possible
- Include all accessories and original contents
- Not show signs of intentional damage or misuse
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Clearance or final-sale items
- Gift cards
- Products damaged due to misuse
Return Process
Contact us at:
Include:
- Order number
- Customer name
- Reason for return
- Photos if the item is damaged or incorrect
Our team will provide return instructions.
Refunds
After your returned item is inspected, refunds will be processed to the original payment method within 5–10 business days.
Depending on your financial institution, additional processing time may apply.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery so we can provide an appropriate solution.